PRIVACY POLICY

Effective date: September 2026
Last updated: September 23, 2026
 

Unleashed, the Dog and Cat Store (“Unleashed,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, book a service, participate in a frequent-buyer program, or communicate with us.
 

Information we collect

We may collect information you provide directly to us, including your name, email address, phone number, billing and shipping address, account details, order history, communications, preferences, and information you submit through forms, event registrations, customer-
service requests, appointment bookings, or program enrollment.

When you use our website, we and our service providers may automatically collect limited technical and usage information, such as your IP address, browser type, device information, pages viewed, referring links, approximate location inferred from IP address, and interactions with our site. We may use cookies and similar technologies to operate the website, remember preferences, measure performance, understand site use, and support marketing where permitted.

How we use information

We use personal information to:

• Process, fulfill, deliver, and support orders

• Communicate about purchases, pickup, delivery, returns, customer-service requests, and appointment bookings

• Administer customer accounts, Preferred Patron participation, frequent-buyer programs, coupons, and promotions

• Send marketing email and SMS messages where you have opted in or where otherwise permitted by law

• Improve our products, services, website, merchandising, communications, and customer experience

• Detect, investigate, and prevent fraud, security incidents, misuse, and other unlawful activity

• Comply with legal obligations and enforce our policies

How we share information

We may share information with service providers that help us operate the business, including Square for commerce, appointments, customer relationship management, payment-related services, and email/SMS functions; Preferred Patron for frequent-buyer programs and, at times, customer communications; web-hosting and analytics providers; shipping or delivery providers; and professional advisers.

These providers may use information only as needed to provide services to us or as otherwise described in their applicable terms and privacy notices.

We may also disclose information when required by law; to protect our rights, safety, customers, or property; to prevent fraud; or in connection with a business transaction such as a merger, sale, financing, or transfer of assets.

We do not sell personal information for money. If our data practices change, we will update this policy as required.

Marketing choices

You can unsubscribe from promotional emails by using the unsubscribe link in the email. To stop promotional SMS messages, reply STOP to the applicable message. Message and data rates may apply. Opting out of marketing does not stop transactional messages about an order, pickup, delivery, appointment, account, or customer-service matter.

Cookies and analytics

Most browsers allow you to manage or block cookies through browser settings. Blocking cookies may affect some website functions. Where required, we will present a cookie-consent or preference tool that lets you manage nonessential cookies.

Data security and retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online system can be guaranteed completely secure, and you provide information at your own risk.

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, appointment administration, customer service, program administration, legal compliance, dispute resolution, and recordkeeping.

Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us at web@unleashedmutt.com so we can take appropriate action.

Your privacy requests

Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about personal data we hold about you. To make a request, email web@unleashedmutt.com with the subject line Privacy Request. We may need to verify your identity before responding.

External services

Our website may link to third-party websites, social platforms, payment systems, delivery platforms, event tools, booking tools, or product resources. Their privacy practices are governed by their own policies, not this one. Review those policies before providing information to a third party.

SMS terms

If you provide your mobile number and opt in to receive SMS messages, you consent to receive recurring promotional and transactional text messages from Unleashed, the Dog and Cat Store and its service providers at the number provided. We primarily use Square for SMS and email communications and may use Preferred Patron for customer communications when appropriate. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel promotional text messages. Reply HELP for help, or email web@unleashedmutt.com. Carriers are not liable for delayed or undelivered messages.

We may use information associated with your mobile number as described in this Privacy Policy. For program-specific SMS terms or required disclosures, the enrollment form, keyword, or message flow may include additional terms.

Contact us

Questions about this Privacy Policy or a privacy request can be sent to:

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Unleashed, the Dog and Cat Store
4029 Atlantic Avenue
Raleigh, NC 27604
web@unleashedmutt.com