Returns & Exchanges Policy

Effective date: September 2026
Last updated: September 23, 2026

We want you and your pet to be happy with your purchase. This Returns & Exchanges Policy applies to purchases from Unleashed, the Dog and Cat Store, including eligible online and delivery orders.

90-day return period

To request a return or exchange, return the item to any Unleashed store location or contact us at web@unleashedmutt.com within 90 days of purchase or delivery.

Your receipt or purchase record should be available in our system. Unless an exception below applies, eligible merchandise must be returned in new, unused, resalable condition, with original packaging, tags, and accessories when applicable. Returns without a verifiable purchase record may be handled at our discretion and, if accepted, may be issued as store credit at the item’s lowest recent selling price.

We accept returns of online and delivery orders at any Unleashed store location.

Food, consumables, and used products

Opened, used, or partially used food, treats, chews, supplements, and other consumable products may be returned in person to any Unleashed store location.

If an in-person return is not possible, email web@unleashedmutt.com with photos of the product and a description of the reason for your request. We will review the request and advise whether an alternative resolution is available.

Perishable, refrigerated, frozen, or temperature-sensitive products; used pet products; clearance, closeout, final-sale, specially marked non-returnable items; customized, personalized, or special-order items; gift cards; and digital goods may be non-returnable except when defective, damaged, or sent in error, or where otherwise required by law.

Manufacturer-sponsored satisfaction guarantees and frequent-buyer programs may have separate terms, eligible products, proof requirements, and remedies. Those program terms apply where applicable.

Refunds

Approved refunds are issued to the original payment method unless we state otherwise or the original method is unavailable. Store-credit and exchange options may be offered when appropriate. Original shipping, delivery, and service fees are nonrefundable unless the return results from our error or a verified defective product.

Refunds will be issued in a timely manner after we receive, inspect, and verify the returned product. Banks and payment providers may take additional time to post a refund.

Exchanges

Exchanges are subject to product availability and the same eligibility requirements as returns. If an exchange item costs more than the original item, you are responsible for the difference. If an approved exchange item costs less than the original item, the difference will be issued as store credit.

Return shipping and how to start a return

Return the item to any Unleashed store location, or email web@unleashedmutt.com with:

Your name and order number or other purchase information
The item you want to return or exchange
The reason for the request
Photos, if the item is damaged, defective, incorrect, or part of a shipping claim

Do not send a return without authorization if return instructions are required. You are responsible for return shipping costs. We do not provide return shipping labels unless we confirm that the item was sent in error.

Questions about a return or exchange can be sent to:

Unleashed, the Dog and Cat Store
4029 Atlantic Avenue
Raleigh, NC 27604
web@unleashedmutt.com

Returns & Exchanges Policy

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