SHIPPING, Pickup & Delivery POLICY

Effective date: September 2026
Last updated: September 23, 2026

This Shipping, Pickup & Delivery Policy applies to eligible orders placed through Unleashed, the Dog and Cat Store.

Local pickup

Where local pickup is offered, you may select any available Unleashed store location at checkout. Wait for your pickup-ready notice before traveling to the selected location. Bring the order confirmation and a valid photo ID if requested. We may require the person picking up the order to match the order name or provide authorization from the purchaser.

Orders must be collected within 7 days after the pickup-ready notice. After that period, we may cancel the order, return eligible items to inventory, and issue any applicable refund less permitted fees or nonrefundable charges.

Third-party delivery fees

Delivery services offered through our website may be fulfilled by independent third-party delivery platforms or couriers selected through Square or Square’s delivery-service integrations. Unleashed does not choose the delivery provider, determine the delivery service area, or control the provider’s availability, policies, or delivery operations.

Any delivery fee, service fee, small-order fee, priority fee, tip, or other delivery-related charge is set, collected, and retained by the applicable third-party provider—not by Unleashed, the Dog and Cat Store—unless we expressly state otherwise at checkout.

Delivery availability, service areas, delivery hours, order cutoffs, and eligible products may vary. Eligibility may depend on the product’s weight, size, condition, supplier restrictions, perishability, temperature sensitivity, destination, or the applicable third-party provider’s rules.

Delivery-related charges are separate from the cost of the products in your order and are generally nonrefundable once a delivery order has been accepted, dispatched, or completed. Questions about a delivery charge, delivery timing, driver service, missed delivery, or a delivery-platform refund should be directed to the applicable third-party delivery provider.

Unleashed may assist with order-related issues when appropriate, but does not control third-party delivery fees, policies, service areas, driver availability, delivery timing, or delivery performance. Nothing in this section limits Unleashed’s responsibility to address verified order-preparation errors, including incorrect, missing, damaged, expired, or defective items, under our Returns & Exchanges Policy.

Shipping eligibility

Only designated products are eligible for shipping. Product eligibility may depend on weight, size, condition, supplier restrictions, perishability, temperature sensitivity, or destination. We may remove an item from shipment and contact you with options if we determine that the item cannot be shipped safely or economically.

Shipping is available only to addresses in the continental United States. Shipping rates, carrier options, methods, estimated delivery dates, and any shipping promotions or thresholds are shown at checkout and may vary. Shipping availability and charges may vary based on the selected product, destination, package size, weight, and applicable fulfillment requirements.

Any delivery estimate is an estimate only, not a guarantee. Carrier delays, weather, supply disruptions, and events outside our control may affect delivery timing.

Shipping address and reported delivery issues

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, loss, or additional charges caused by an incorrect or incomplete address supplied at checkout.

If a shipped package is lost, damaged, misdelivered, or marked delivered but cannot be located, contact us at web@unleashedmutt.com within 14 days of the carrier status update so we can review available options.

Inspect your order promptly upon receipt. If an item arrives damaged, defective, expired, incorrect, or missing, contact us at web@unleashedmutt.com within 14 days of delivery or pickup. Include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label when applicable.

We will review the request and, where appropriate, arrange a replacement, store credit, or refund. Do not dispose of the item or return it until we provide instructions, unless disposal is necessary for safety.

Questions about shipping, pickup, or delivery can be sent to:

Unleashed, the Dog and Cat Store
4029 Atlantic Avenue
Raleigh, NC 27604
web@unleashedmutt.com

SHIPPING, Pickup & Delivery POLICY

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